Health Coach Consultant
CVS Health3.2
Sandy, UT
Job description
At the 24-Hour Nurse Line the Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to achieving and maintaining optimal health status. Requires an RN with unrestricted active license.

Must reside in a compact state.

  • Hours required: Start time will be between 7:00-11:00 AM ET, 8 hour shift, 40 hours/week, every other weekend, 4 holidays per year.
  • The 24-Hour Nurse Line provides a telephone-based information and decision support program to eligible members. The Nurse will be responsible for the following:
  • Facilitates effective health care decision-making.
  • Improves the quality of care.
  • Improves member satisfaction with their health care plan.
  • Facilitates appropriate use of health care resources.
  • Provides up-to-date health care information to help facilitate members’ understanding of their health problems and possible options.
  • Provides assistance by clarifying available options for the member's particular health problem or issue.
  • Helps members actively and knowledgeably participate with their provider in their own health care decision-making.
  • Promotes healthy lifestyles to help lower personal health risks, preventing illness.
  • Awareness of the member’s available health and wellness programs, and makes referrals to these programs as appropriate.

Ideal candidates will:
  • Must have RN licensure in the state of office location.
  • Have 3+ years of clinical experience.
  • Have proficient keyboarding skills.
  • Enjoy working with computers and evolving technology, prefer online resources over printed documents.
  • Have telephone experience in the nursing field, especially telephone triage, emergency room, and/or urgent care experience.
  • Self-motivated.
  • Wants to work every other weekend, every Friday and 4 Holidays per year.
  • Are able to complete 6 weeks Mon-Fri orientation on a variable daytime schedule.
  • Applies a broad clinical experience to at times complex issues, ensuring a positive member experience.
  • Want to expand their knowledge base while applying excellent communication skills.
  • Are leaders of people and process improvement, and want to make a difference in people's lives.
  • Are seeking a challenging fast-paced office (and potentially work at home) position.
  • Do the right things for the right reason in all interactions.

Pay Range
The typical pay range for this role is:
Minimum: 55300
Maximum: 118900

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
  • A Registered Nurse that must hold an unrestricted license in their state of residence, with multi-state/compact privileges and have the ability to be licensed in all non-compact states.
  • 3+ years of clinical experience required, preferably in: Disease Management, Emergency Room, Critical Care, Medical/Surgical Care, Oncology.
  • 1+ year(s) experience in Microsoft Office Suite (including Outlook and Microsoft Word) required.

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
  • Managed Care experience preferred.
  • Previous coaching experience preferred.
  • Telephone triage nursing experience preferred.

Associate's Degree required. BSN or higher preferred.

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Company details


Woonsocket, Rhode Island




more than $10B (USD)


Health Care

Company Description
Headquartered in Woonsocket, Rhode Island, CVS Health is a leading American pharmacy, retailer and health care company dedicated to providing the best and most innovative solutions for access to healthcare and pharmaceuticals. CVS operates four major business units - CVS/Pharmacy, CVS/Caremark, CVS/Minuteclinic and CVS/Specialty. In 2014, CVS Health was rated the tenth largest company in the United States by Fortune 500. It's also listed among the Top 50 Employers - Readers' Choice by Careers and the disABLED Magazine in 2014. If you're interested in a retail or health care career that offers market-competitive wages and benefits in a Total Rewards package, CVS Health might be the right fit for you. The company also offers a variety of training tools and resources to help you advance in your career.
Company ratings
  • Overall
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.0 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.9 / 5
Company reviews
"zero work life balance"
Current EmployeeStore Manager
No work life balance. Have to open and close the store by myself. No proper training. Does not set you up for success. No support from the upper management.

"Lots of training, good pay. Overwhelming "
Former EmployeeConcierge
If you enjoy helping people with insurance this is the job for you. In depth long training, good pay but can be overwhelming at times with customer constantly having problems, no tier 2 support worth using.

"selfish managers"
Former EmployeeCustomer Service Representative
Everyone just cares about their own job not very caring managers will switch you up from departments always, pay is not high is 17,50 starting and it’s very stressful

"Customers are the worst"
Former EmployeePharmacy Technician
not worth it at all. nobody has respect for you or anyone you work with. they over work you to death, just be ready to have no life and get disrespected every day