Customer Service Representative
Job description

Customer Service Representative

COVETRUS

SUMMARY

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe.

Our Manhattan, Kansas location has exciting opportunities for customer service professionals to join our growing Customer Service Representative team. We are hiring for openings in all shifts between 8am and 8pm, CST. This person will possess excellent leadership and organization skills, proficiency with computer systems, the capacity to work both autonomously and in a team environment, all while maintaining a positive attitude at all times. We have full-time openings for both daytime and evening/weekend shifts.

RESPONSIBILITIES

  • Provides prompt and considerate service to all customers.
  • Ensures that all requests/required data entry is accurate and completed on time.
  • Maintains performance levels to specified goals.

EDUCATION & EXPERIENCE

  • High School Diploma or GED
  • 1 year of Call Center or Animal Heath Experience

SKILLS & ABILITIES

  • Knowledge of customer relations theory and practices.
  • Skills in operating computers.
  • Ability to pay attention to detail and retain information readily.

REMOTE

This is a remote position with various work locations. If you are hired into a Colorado work location, the compensation for this position is $14 an hour. We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

  • 401k savings & company match
  • Paid time off
  • Paid holidays
  • Maternity leave
  • Parental leave
  • Military leave
  • Other leaves of absence
  • Health, dental, and vision benefits
  • Health savings accounts
  • Flexible spending accounts
  • Life & disability benefits
  • Identity theft protection
  • Pet insurance

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Work Remotely

  • Yes

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Application Question(s):

  • What hourly rate are you looking for in a new position?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Required)

Work Location: Remote

report job
Protect yourself
Company details

Headquarters

Head Office, Portland Maine UK, Dumfries UK, Sheffield UK, Edinburgh UK, London

Employee

5001 to 10000

Industry

Organization

Company Description
We are a global animal-health technology and services leader, dedicated to empowering you to build your best practice. We're passionate about the welfare of animals and those who care for them. Our mission is to enable your practice by investing in clever businesses to advancing the world of veterinary medicine. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals.
Company ratings
  • Overall
    2.2
  • Company & Benefits
    2.7 / 5
  • Culture & Values
    2.2 / 5
  • Career Opportunities
    2.2 / 5
  • Work/Life Balance
    2.5 / 5
  • Senior Management
    2.1 / 5
Company reviews
"Great mission, not great workplace. "
Former EmployeeSoftware Engineer
There's a lot of talent at Covetrus, but it's prevented from achieving its potential by poor management, constant change, and a lack of of overall vision and mission. It's a shame. People here really want to make life easier for the animal health professionals we support, but the organization gets in its own way and makes doing that extremely challenging.

"Horrible management and low pay"
Current EmployeePharmacy Technician
You will not be paid enough to deal with the managers who have all been friends since before they started working for covetrus. The hr team is a joke.

"Very Productive and fun"
Current EmployeeCertified Pharmacy Technician
Great team. Great work ethics. Very productive environment. Pay is good. They have medical benefits. Great training process. Coworkers are very helpful and kind.

"It’s a good job but …"
Current EmployeeWarehouse Associate
I worked at two different locations in different states. One location is a work to life balance. The other is not and don’t get paid well. They feed you
Pros:
Cons: