Remote Wellness Consultant (Virtual Health and Customer Service Specialist)
BodySpec
Remote
Job description

We're Looking For:

An energetic, positive Full-Time Remote Wellness Consultant to provide health and fitness-related consultations to our clients, as well as to handle phone and email customer service.

You:

You’re a positive team player and a people person. You enjoy connecting with others, sharing the joys in their success, and encouraging them through their struggles. You find meaning in the work of helping people improve their lives. You believe in providing excellent customer service not just because it’s part of the job, but also because it’s the right thing to do. You're humble - meaning not that you think less of yourself, but that you think of yourself less and the team more.

Previous professional experience in health and wellness is a plus, though not a requirement.

Us:

BodySpec provides services that spark peoples’ engagement in their health and help them get healthier.

We primarily operate mobile health vans that do health assessments, helping to identify risk factors for obesity, bone disease, and heart disease. Our services are used by a wide cross-section of the population to achieve better physical fitness, achieve better health outcomes, and prevent long-term diseases. Check us out at www.bodyspec.com.

What Will You Do?

  • Handle daily phone and email customer service requests originating from customers and from teammates.
  • Provide one-on-one review of results from BodySpec’s body composition analysis system to individual clients via phone. Answer client questions about nutrition, health, fitness, and the DXA technology.
  • Assist event and support teams with outbound customer communications regarding service logistics.

This is a full-time work from home position between the hours of 7-3:30pm PST. Availability is needed throughout the week and Sundays on a consistent basis. BodySpec does operate 7 days a week, that does not mean one employee works all 7 days consistently. When applying for this position please include what dates and times you would be available for work in a given week in your cover letter.

Compensation:

  • Base rate of $16.83 per hour
  • Up to $6,000 annually in bonuses, contingent on hitting team revenue goals (paid out as monthly bonuses of $250-$500 depending on average hours that month)
  • Stock Option grants based on performance
  • Full-time employees are guaranteed a minimum pay equivalent to 30 hours of work each week, but may earn more by working more than 30 hours a week.

Additional Benefits:

  • Health Insurance
  • Dental and Vision
  • Paid time off
  • Participation in a company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent performance
  • Employee assistance program
  • Virtual and in-person social events
  • 401k

Requirements:

  • 1+ years of experience in a client facing health, nutrition, or fitness role
  • Prior customer service experience preferred
  • Prefers working in virtual self-management/self-motivated environment
  • Exemplary written and verbal communication skills
  • A home office that is noise and distraction-free
  • Ability to provide superior customer service while navigating multiple systems including the use of chat to ask and receive internal support
  • Excels working in a fast-paced environment with evolving business needs

To Apply:

Please include your resume and a cover letter.

COVID-19 considerations:
For our in-person services, we have a strict mask requirement for clients and staff, social distancing, temperature screening for clients and staff, and a robust sanitization protocol between each client.'
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This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Job Type: Full-time

Pay: From $16.83 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Work Location:

  • Fully Remote

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • www.bodyspec.com

Work Location: Remote

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