Development Intern
Job description

Avant makes premier financial solutions accessible to everyday consumers by blending cutting-edge technology, creative analytics, and superior customer service. Since 2012, we've connected over 1.5 million customers to over $7.5 billion in loans and 1 million credit cards, and we’ve cultivated a work culture that we’re incredibly proud of. As we’ve evolved, we’ve maintained our ability to be nimble, to help each other work smarter, and to keep learning and trying new things. A high-growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, and Bloomberg, and we've raised over $600 million of equity capital. Visit www.Avant.com for more information, and check out our employee blog to see what it's like to be an Avantee.

As a Summer 2022 Intern at Avant, you’ll join a high-functioning team of passionate professionals who know their performance is critical to Avant achieving its mission.

What you’ll do at Avant

  • Support execution of Support and Improvement Initiatives.

Examples of projects you’ll work on

  • 3-week project to performance specialist support model

Support launch of revised Performance Specialist support structure: This streamlined support strategy for engagement with Cus Ops teams will allow for operational efficiency and support effectiveness.Example:

Performance Specialists: Routines & Engagement StrategyPerformance Specialists: Performance MetricsAsk Your Expert EnhancementPerformance Reporting

  • 12-week project to support performance improvement program

Support launch of Performance Improvement Program: System for managing agent-related issues caused by the lack of adherence to performance standards potentially causing a negative customer experience.

Example:
Issue Identification and Intake
Stakeholder Identification Process
Issue Evaluation & Prioritization
Action Plan Execution

Why Avant is a fit for you

At Avant, we believe our values make a difference:
Authenticity. We show up to work as our whole selves and make sure others can too.
Collaboration. We can only succeed when we do so as a team.
Problem-Solving. The harder the problem, the more satisfying the solution.
Customer. We are all owners of the customer experience.
Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

#CORP22

Job Types: Full-time, Internship

Benefits:

  • Flexible schedule

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Work Location: Remote

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Company details

Headquarters

222 N LaSalle St #1700, Chicago, IL 60601

Employee

501 to 1000

Revenue

$500M to $1B (USD)

Industry

Banks and Financial Services

Company Description
Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected over 1.5 million customers to over $7.5 billion in loans and 700,000 credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Do you want to join a rapidly ascending FinTech company and drive its next phase of growth? If so, Avant is looking for you. The financial marketplace continues to evolve every day as Americans demand better, smarter products that help them get ahead in life. We recently expanded our product suite with the release of the Avant Auto Refinancing product and a Mobile Deposits product is on the way—and what comes next all depends on what we put our minds to, together. That's where you come in. We need creative, driven problem-solvers who want to innovate new ideas that meet the needs of our customers. If you're ready to grow your skills, build your career and have fun, get in touch.
Company ratings
  • Overall
    3.0
  • Company & Benefits
    2.8 / 5
  • Culture & Values
    2.9 / 5
  • Career Opportunities
    2.4 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.6 / 5
Company reviews
"Favoritism runs this place"
Former EmployeeOriginations Rep
If you are a managers favorite you can get away with doing nothing. It doesn’t matter how good you are at your job or how much work you do, they will always pick favorites. Managers there do whatever they can to get out of working. Any good manager there has left to other jobs. They make you feel guilty for bathroom breaks. They do not do holiday or bereavement pay. They boast about their PTO but it is actually awful.
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"Run for your Life"
Former EmployeeCustomer Support Representative
4wks of training to learn that on graduation day they pull you and start terminating a bunch saying it’s cause you failed one compliance test! Biggest mistake ever working here just to be fired for no reason. Got trained then got fired! You tell me how stupid that is
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"I definitely think they should pay more for the work we do."
Current EmployeeLoan Specialist
Keep in mind, starting pay is pretty set and thats only for originations, not servicing. They are going to try to get me service trained within the next couple of weeks and I would be doing the jobs of 5 people, its just not worth the money. I am leaving and going somewhere that pays $4 more an hour not including differential pay on weekends. The people are great, but the job isnt worth the money.
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"If it's too good to be true, it is. "
Former EmployeeSpecialist
Worst place to work for EVER. They make it sound like you can move up, but instead, they use you for all they can get out of you without having to promote (meaning pay you more). It is so much fun being a grown adult and having your freaking bathroom breaks scheduled for you, especially after having children. The scrutiny over stupid phone calls is over the top ridiculous. Warning: This job can send you into a spiral of depression!!!
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