Avant makes premier financial solutions accessible to everyday consumers by blending cutting-edge technology, creative analytics, and superior customer service. Since 2012, we've connected over 1.5 million customers to over $7.5 billion in loans and 1 million credit cards, and we’ve cultivated a work culture that we’re incredibly proud of. As we’ve evolved, we’ve maintained our ability to be nimble, to help each other work smarter, and to keep learning and trying new things. A high-growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, and Bloomberg, and we've raised over $600 million of equity capital. Visit www.Avant.com for more information, and check out our employee blog to see what it's like to be an Avantee.
As a Summer 2022 Intern at Avant, you’ll join a high-functioning team of passionate professionals who know their performance is critical to Avant achieving its mission.
What you’ll do at Avant
- Support execution of Support and Improvement Initiatives.
Examples of projects you’ll work on
- 3-week project to performance specialist support model
Support launch of revised Performance Specialist support structure: This streamlined support strategy for engagement with Cus Ops teams will allow for operational efficiency and support effectiveness.Example:
Performance Specialists: Routines & Engagement StrategyPerformance Specialists: Performance MetricsAsk Your Expert EnhancementPerformance Reporting
- 12-week project to support performance improvement program
Support launch of Performance Improvement Program: System for managing agent-related issues caused by the lack of adherence to performance standards potentially causing a negative customer experience.
Issue Identification and Intake
Stakeholder Identification Process
Issue Evaluation & Prioritization
Action Plan Execution
Why Avant is a fit for you
At Avant, we believe our values make a difference:
Authenticity. We show up to work as our whole selves and make sure others can too.
Collaboration. We can only succeed when we do so as a team.
Problem-Solving. The harder the problem, the more satisfying the solution.
Customer. We are all owners of the customer experience.
Initiative. Plan. Adapt. Get Sh!t Done.
We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.
Job Types: Full-time, Internship
- Flexible schedule
- Monday to Friday
- Bachelor's (Preferred)
Work Location: Remote