Customer Support Representative for Dasher Support Labs
Phoenix, AZ
Job description

About the Team

You will be a part of the Dasher Support Labs (DSL) team that works remotely across the US and Canada to support independent contractors (called "Dashers") who use our platform. The DSL team communicates to Dashers the DoorDash opportunity, provides superb customer service, and guides projects to enhance the dashing experience. In the process, you'll create operational success using the strength of your personality, and technology tools. If you love being challenged and are excited to grow a career with DoorDash – read on!

About the Role

Your role will be project-based and focused on improving upon the Dasher experience. You are comfortable fielding phone, chat, or web communications with our customers, the Dashers. You will be assigned projects, and will report to a Project Lead who will oversee the project team's execution performance. We rarely have a dull day, so we are looking for those who think fast, move fast, and wish to grow fast! Your daily tasks will include remotely helping prospective Dashers sign up and addressing existing Dasher's questions, whether on a dash or not.

As a DSL Customer Support Representative you will report to the DSL Supervisor on our Dasher Support Labs team in our Support Organization.

You're excited about this opportunity because you will…

  • Help with changes in scope or pivots in business direction for project execution or project assignments
  • Manage inbound and outbound calls, emails, and chats with knowledge, efficiency, and great customer service
  • Identify and address customers problems with a goal of complete satisfaction
  • Handle calls, chats, and emails from customers

We're excited about you because…

  • High school diploma or equivalent required.
  • 1+ years of Call Center or Customer Service experience
  • If you are bilingual (French or Spanish), that is an added bonus!
  • You excel at problem analysis
  • Can work nights and weekends, variable schedule(s)
  • Knowledge of Salesforce is helpful
  • You have experience handling inbound customer issue resolution using email, phone and chat
  • Determine prioritization
  • You love thinking about new opportunities or process improvement

Why You'll Love Working at DoorDash

We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.

We are learners – Everyone here is learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.

We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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