Sr Manager, Asset Protection-- Remote
Remote Richmond, VA
Job description
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!
This is a Remote position.

About this job

The Sr. Manager, Fraud Technology is responsible for discovering and coordinating delivery of a suite of fraud products and controls that ensure protection of CarMax financial interests while accommodating an iconic omnichannel customer experience.

As part of the Asset Protection organization, you will have the opportunity to collaborate with all internal fraud stakeholders (Technology, Product, Sales, CarMax Auto Finance, Financial Products & Services, Accounting, etc.) to deliver solutions to mitigate risks of customer fraud as we continually innovate and adapt our customer experience and increasingly online and remote customer interactions.

What you will do - Essential Responsibilities

Maintain and grow a deep knowledge of the business and the stakeholder needs and constraints.
Maintain and grow a deep knowledge of the automotive and auto finance industries, specifically from the point of view of how technology is being applied to power the customer experience.
Develop and manage the roadmap and backlog for fraud controls; align improvements to support vision, goals and opportunities.
Maintain strong relationships with key business partners to ensure fraud mitigation plans are aligned with company objectives/plans.
Serve as an interface between stakeholders to obtain input and ensure awareness and comfort with plans.
Monitor performance and metrics of implemented products and controls; identify and drive improvement opportunities
Advocate for fraud mitigation priorities, developing compelling proposals to gain support.
Proactively research and champion new solutions.
Manage 3rd party vendor relationships and evaluate 3rd party vendor needs.

Purpose of the role

The Sr. Manager, Fraud Technology serves as the primary business point of contact for development, deployment, and oversight of key fraud controls connected to the customer experience. The Sr. Manager, Fraud Technology is responsible for supporting the CarMax Fraud Committee and ensuring its vision and priorities are delivered.

Qualifications and Requirements

Analytical; solves problems at root cause and prioritizes effectively.
Continuous improvement focused; never satisfied.
Flexible and open-minded; proactively seeks input from others.
Self-directed; exceptional organization and results focus.
Relationship oriented; facilitates win-win solutions and obtains support from the organization.
Passionate about leveraging technology to power the customer experience.

Education and/or Experience:
BA/BS Degree required.
5+ years' experience in a relevant field such as fraud mitigation, product management/delivery, or technology business support.
Technical background (software development experience) a plus

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion :
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Work Location and Arrangement:
Work location is flexible if approved by the Company except that position may not be performed remotely from Hawaii or Colorado .

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Company details


12800 Tuckahoe Creek Pkwy. Richmond VA, United States 23238




more than $10B (USD)



Company Description
When you love what you do, it shows. Valued employees lead to valued customers. We put people first at CarMax. When you join us, you become part of a community that welcomes you with open arms. Find tools, resources, and collaborative problem solving to unleash your full potential. With rapid growth and limitless opportunities, there’s no better place to be. Our values guide everything we do: -Do the right thing -Put people first -Win together -Go for greatness For more than 25 years, we’ve been changing the auto industry by delivering the honest, transparent and high-integrity car buying experience customers deserve. This disruptive thinking helped us become the nation’s largest retailer of used cars with more than 200 stores nationwide. And thanks to our amazing team of more than 25,000 associates, we have been recognized as one of the FORTUNE 100 Best Companies to Work For®. As our President and CEO Bill Nash says, “Our vision is for everyone, everywhere to have the same opportunity to reach their full potential. At CarMax, every associate should feel welcomed, supported, and valued for their unique perspectives and backgrounds.”
Company ratings
  • Overall
  • Company & Benefits
    3.4 / 5
  • Culture & Values
    3.6 / 5
  • Career Opportunities
    3.3 / 5
  • Work/Life Balance
    3.3 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Just okay"
Former EmployeeSales
It is just ok, very structured (no critical thinking allowed). It is a good part time job, but not a place to make a career. 1 or 2 decent managers, but the rest are incompetent.

"It's just, OK"
Current EmployeeSales Consultant
You don't really serve a purpose here, just do the same routine daily that any person with little bit of training can do. It's decent to pay bills and live. It's Diverse, same outline that every "top great place to work" follows. I wish they'd utilize leads and managers in escalation lines to help when you get stuck or de-escalate situations. Instead they micromanage which is most useless. Also, wish they'd focused on getting more one-on-one time with a manager after training instead of three months after, because you've already form habits. Than they tell you it's wrong and try to fix it from scratch again. Just smile and wave when this happens. It's true, you will have anxiety from hearing your phone ring. Calls are not back to back- which is great. Boring job. The vacation is blah, and not flexible with work life balance. Seems like nobody really knows what is happening, you just go through the process. If I hear "iconic experience" one more time. You can have a good call and have the customer satisfy, but they lowkey want you to follow a template of a call flow, and if you don't to them the call was not perfect. The End.

"Great place to work, BUT..."
Former EmployeeOffice Assistant
Crazy schedules, free lunches, great coworkers. Never dreaded going to work. Unfair pay for the business office, though. They do a lot of work and help run the place. Other departments would be sitting around socializing and playing on their phone while the business office associates would be working non-stop. They work hard and deserve to be paid as such!

"Great if you like corporate, horrible micro management"
Former EmployeeCXC
I can totally see this being a great fit for someone who likes corporate / desk jobs. They have great benefits, plenty of space to work in-person (with great amenities at said office), and they really have an amazingly diverse team. That said, the micro management - particularly when working from home - is a NIGHTMARE. They say your focus is to provide an iconic customer service experience, but it's not. It's to sell vehicles, and that means running credit applications even when you know you shouldn't. They boast integrity but you really can't have much of it if you don't want your managers to hound you about quotas. Some managers are lovely, others don't have a clue and some others are downright nasty (rude). Managers also oftentimes don't agree on an answer to a question you may have, which just makes your life more difficult. By the time I left this job, I got anxious every time the phone rang.