Sr Solution Consultant
Vienna, VA
Job description
Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows


To be successful in this role you have:
5+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Willingness to travel


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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Company details


Headquarters: Santa Clara, CA


5001 to 10000


$1B to $5B (USD)


Internet and Software

Company Description
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity. With ~6,900 customers, we serve ~80% of the Fortune 500. And we are #1 on the 2020 list of FORTUNE® Future 50. This is the future of work. From FORTUNE. ©2021 FORTUNE Media IP Limited. All rights reserved. Used under license. Future 50 is a trademark of FORTUNE Media IP Limited and is used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
Company ratings
  • Overall
  • Company & Benefits
    3.9 / 5
  • Culture & Values
    3.4 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.5 / 5
  • Senior Management
    3.0 / 5
Company reviews
"Political and backstabbing"
Former EmployeeGo to market
The company has a good intention to listen to employee feedback. However when 360 feedback is used for beyond growth and development, but also tied with promotion and performance review, suddenly some people found a powerful manipulation tool to gain power and influence by badmouthing people behind their back. When others seeing this being effective, it spreads quickly like a cancer disease. It is very dysfunctional.

"OK place to start"
Current EmployeeSoftware Engineer
My job title is software engineer but I write so little code in my day to day work. Very unstable internal tools that really slows things down. WLB is ok in general, pay is not so good.

"Amazing company "
Former EmployeeCustomer Success Manager
Overall, ServiceNow is a great company! It’s the Ivy League of corporate; great compensation, amazing benefits, work life balance is topnotch and the culture is what we all are looking for. However, there are departments that have individuals in their mid-late twenties managing teams with members who are more mature and therefore should be managed accordingly (which doesn’t seem to be the case). If you land on a great team; you’ll likely love it. If you land on a team where posturing is more important, you’ll realize it pretty quickly and if this happens, do your best to transfer to another team ASAP, because ServiceNow, really is “the place to be”!

"Exec Team leads from behind the curve when it comes to employees"
Current EmployeeSenior Software Engineer
Over the last 2 years the company has averaged pay rises that lagged inflation by 2-3% points. But exec team point to (sic) "We are just following the industry norms". 401K match dropped from a fixed amount to a percentage match i.e. significant drop if you max your contributions. No other significant benefits have increased. WFH policy took 18 months to develop but at least now it is flexible for some. As we have been working from home for the last 2 years developers have become 15-20% more productive. I feel the company focus is all about dollars and less about employees these days. Work life balance has suffered as a significant number of the developers are now based in India and so teams are constantly dealing with the early and late meetings to accommodate the time difference.