Automotive Customer Service Representative - Work from Home
Teleperformance3.5
Idaho
Job description
Overview:
Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities:
Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
Qualifications:
What We're Looking for
  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
  • Ability to set up home Wi-Fi network
  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills
  • Ability to work remotely in a virtual team environment
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
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Company details

Headquarters

Paris, France

Employee

10000+

Revenue

$5B to $10B (USD)

Industry

Telecommunications

Company Description
Be part of something bigger. Teleperformance is a global leader in digital integrated business services, committed to making each interaction matter. Here, we value the power of connections—of building great partnerships that are built on trust and camaraderie. For almost four decades, we have been helping our clients in 170 countries strengthen their relationships with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, and other specialized and digital business services. Our globally diverse, highly skilled workforce is comprised of over 420,000 employees speaking over 265 languages and dialects. To date, around 70% of our workforce are working remotely. Our high-tech, high-touch approach blends the best of technology and empathy. We thrive in a diverse and inclusive culture that celebrates the differences and strengths of our people. The happiness, well-being, and safety of our employees remain our priority, and we are proud to be an Employer of Choice: 98% of our employees work in a certified Best Place to Work® or Great Place to Work® site. The future of work is here. Are you ready to take a giant leap towards a bigger and brighter career? We’ll help you get there. Take your career to greater heights with Teleperformance.
Company ratings
  • Overall
    3.5
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.5 / 5
  • Career Opportunities
    3.3 / 5
  • Work/Life Balance
    3.5 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Good place to work"
Current EmployeeSEO Specialist
Administrative work is really good. The company offers different growth schemes and possibilities and also has different activities to make it fun (For Fun Festival, TPFest, Salsa classes, Rumba classes, etc)

"Very productive and fun workplace very busy and activities"
Former EmployeeCustomer Service Representative
It Pay good nice people great company to work at people are respectful responsible manager are very helpful i always got the help that i needed there.

"Fun place to work. Good benefits, great work environment."
Former EmployeeIntake Coordinator
My review is a 10 out of 10, I enjoyed working with my peers and the supervisors has great personalities, and were very easy to get along with and talk to if you had any issues.

"good job"
Former EmployeeTechnical Support Representative
good job, good pay, great schedule . Moved up in company really fast. sometimes it was hard for me to get someone to answer in the chat but that’s it