Customer Service and Sales Representative
Daytona Beach, FL
Job description

Customer Service and Sales Representative

At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences.. . and at the same time... #experienceTTEC, an award-winning, employment experience as a
Customer Service and Sales associate
. In this role, you'll grow your career by connecting your customer service and sales aptitude to become a
Licensed Insurance Agent
in
Daytona, FL.
That's right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It's time to take your career to the next level with TTEC.

As a TTEC Customer Experience Champion, You'll Enjoy

  • Work from home in the
    Daytona, FL
    area to start and in our office once it is safe to do so again.
  • Knowledgeable, encouraging, supportive and present leadership
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • FREE licensing course (and you'll be paid for your time to boot) that can be taken from any internet-accessible device
  • Flexible and growth-oriented study sessions
  • All state licensing exam fees covered by company
  • Yearly renewal of license provided by TTEC as your employer
  • Company-provided computer once you have secured your license
  • $17.00 per hour as you learn. Once you receive your license, you will receive an increase to the base wage as you enter production on the program and the potential for a healthcare season completion bonus.
  • And yes...all the competitive performance bonus opportunities and benefits you'd expect.

What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Once you become a Licensed Insurance Agent, on a typical day, you'll

  • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs
  • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring

  • High speed internet access (>15 mbps)
  • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes... we will help... those who take it seriously and accept our coaching are extremely likely to pass on the first try... a few have to take it again... and yes... we'll help you through that too!)
  • Ability to maintain and follow strict personal privacy for customer information
  • Strong customer service orientation
  • High school diploma or equivalent is the minimum and... with education... more is better
  • Handy with MS Windows and other computer applications

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

#TTECTOP

Primary Location

: US-FL-Daytona

Job

: _Customer Care Representative
JSGYM-TE
report job
Protect yourself
Company details

Headquarters

9197 S. Peoria Street Englewood, CO 80112

Employee

10000+

Revenue

$1B to $5B (USD)

Industry

Consulting and Business Services

Company Description
At TTEC, you can enjoy a dynamic career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with more than 49,500 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others. So jump on board, join our journey, and take your career amazing places along the way!
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.3 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.1 / 5
Company reviews
"Horrible company"
Former EmployeeInsurance Agent
Poor communication from beginning to end of my time working with this company. I resigned the beginning of August. Sent an email to HR and my Supervisor and no one responded for about 3 weeks. Its more than a month later and I still didn't get my last paycheck. You call them and a voicemail picks up and your call is never returned and they don't respond to emails. I was working from home and supervisor never responds to you. Find another company, after training its sink or swim and very stressful. Training is garbage. I still haven't reached anyone to find out about my last pay or received a callback, its over a month now, HORRIBLE COMPANY AND LACK OF COMMUNICATION

"They will hire you "
Former EmployeeCustomer Service Representative
No matter your background and experience, you just send in the application and they will hire you, no questions asked, really. There was no interview process, and I’m not complaining about that. It was okay overall I guess, it depends on how much micromanaging you can tolerate, they would come out with new regulations and rules over night, every night, it was hard to keep up to. The overall communication all around the company was great when it came to implementing new ways of controlling you while you were working from the “comfort” of your home; but when it was about anything else, like pay, benefits, working hours or anything that it actually concerned and was for the benefit of the employee then they all spoke different languages and would had you or your team lead bouncing around like a beach ball until finding someone who actually knew the answer to whatever you were inquiring about
Pros:

"Do not fall for this and waste your time, it is the worst experience i've had!!!!"
Former Employeei tryed 2 separate times
No communication between upper management, you will suffer for it if your looking to provide for yourself and a family needing income!!! Nobody knows anything...why , what. or when. You will fall through the cracks and be forgotten. Huge chance it will happen as it did to me.
Pros:
Cons:

"Its fine"
Former EmployeeCustomer Service Representative
The training is way too short and the amount of stress you'd get is overwhelming. The team leads and trainers are friendly but once you're out of nesting you'll be swimming in shark-infested waters with one life float that may or may not be thrown out to you.