Customer Service - AM/PM Shifts (Remote)
Discover3.8
West Valley City, UT
Job description

Discover. A brighter future.

Great News! You are eligible for a cash bonus!

  • Sign-on Bonus: up to $2K*

  • And… We offer 100% remote, combo, or on site - it’s your choice! You do need to live in Ohio, Utah, Arizona, Delaware (and surrounding area), or Illinois.

  • And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

  • Bonus is paid in the following increments within 30 days of the following milestones:
  • $500 following 60 days employed

  • $500 following 120 days employed

  • $1000 following 365 days employed

To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.

Job Description

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:


W
e’ve got you covered with a variety of shifts for this position which would start in July.

Available Shifts

  • (DE & OH) START times of 8:00 AM, 9:00 AM, 1:30 PM, or 2:30 PM (EDT)

  • (IL) START times of 7:00 AM, 8:00 AM, 12:30 PM, or 1:30 PM (CDT)

  • (UT) START times of 6:00 AM, 7:00 AM, 11:30 AM, or 12:30 PM (MDT)

  • (AZ) START times of 5:00 AM, 6:00 AM, 10:30 AM, or 11:30 AM (MST)

Note: Shifts are Monday-Friday with weekends as assigned

  • Your recruiter will help you find the best shift for your lifestyle!


Competitive Wage

Starting wage of $17.00 per hour with shift differential opportunities to earn up to $23.76 per hour.


Full Time Benefits

We could say there are too many to list, but it’s worth it to share the good news!

Starting DAY ONE (yes, you heard that correctly – NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list:

  • Paid time off (at minimum, 20 personal days + 7 holidays per year)

  • Medical/Dental/Vision/Life Insurance

  • Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options

  • 401K with company match and fixed contribution

  • Employee Stock Purchase Plan


What You
Will Do

  • Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.

  • You’ll spend the majority of your shift talking with our customers, listening to their concerns, and providing the best solutions. You’ll be a master problem solver! You might interact with customers on the phone, in a chat session, or responding to emails.

  • We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.

  • We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!


Qualifications You
Will Need to Succeed

The Basics:

  • Be reliable! We need you here to take care of our customers. Be committed to working your schedule.

  • Enjoy helping others. You will be busy, taking call after call, assisting our customers.

  • We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.

  • Positive energy, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.

  • We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.

Bonus Points if you have:

  • 1+ years of experience in related field


Benefits you might not have expected

  • Employee Assistance Program Counselors

  • Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

  • Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)

  • Opportunities to volunteer in the community

  • Development groups and training

  • If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics.


With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.


Come build your future, while being the reason millions of people find a brighter financial future with Discover

#INDDFS

#ZRDFS

#Remote

#BI-Remote

#LI-AW1

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Company details

Headquarters

Riverwoods, IL

Employee

10000+

Revenue

more than $10B (USD)

Industry

Banks and Financial Services

Company Description
A History of Innovation In 1986, we introduced our cash back credit card that rewards loyalty. Since then, we’ve continued to challenge the industry with other innovations like the Freeze it® on/off switch to prevent new purchases on misplaced cards. Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it— we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Company ratings
  • Overall
    3.8
  • Company & Benefits
    3.9 / 5
  • Culture & Values
    3.8 / 5
  • Career Opportunities
    3.6 / 5
  • Work/Life Balance
    3.7 / 5
  • Senior Management
    3.5 / 5
Company reviews
"Run"
Former EmployeeAccounts Payable Clerk
Grateful to have this job at a a time when I needed it but is not worth the stress. I have seen people leave this job in tears. The stress of handling credit card debt is not worth the pay offered. Every little thing is sctuntized. I was able to find better employment before I was terminated. Lasted 8 months. Have an exit plan.

"Great place to start your Career"
Former EmployeeCloud Engineer
Discover is a great place to work, a mid-size company that has an agile way of moving throughout the times. Not a fan of the new CTO, as he rather bring in new talent rather than to develop existing talent. However the company has a nice family feel to it and is a good place to understand the fundamentals of being a professional.

"Good work culture, horrible pay for extreme work demands"
Former EmployeeCharge Verification Group
A good place to work, there was never a feeling of overlording by the management however when it comes to stats like average call time, wrap time, surveys, the requirements are ridiculous. Discover does it to ensure customer's are helped to the highest degree but it takes a toll on the customer facing workers. And they dangle the requirements in front of you in order to get bonus payouts. You basically have to have a perfect call, every call, for 8 hours a day to get a max bonus.

"Discover is a great office job and creates positive work environment "
Former EmployeeAccount Manager
They truly seem to care for their workers when i was working here. They have fresh coffee and teas by the cubicles to help ease the heavy call flow. It was always busy but it was a nice place to work at, only downside is that it was too far for me.