Revenue Cycle Instructor
Job description

This position is responsible for developing, coordinating, and delivering training to employees on software applications and processes used by Health Care Financial Services (HCFS) to manage revenue cycle operations. The Revenue Cycle Instructor is reports to the Vice President of Education and Integration in HCFS.


  • Develops and maintains training programs and documentation for revenue cycle applications and processes, including e-learning modules, training manuals, quick reference and technical trouble-shooting guides;
  • Achieves, maintains and leverages expert-level system and process knowledge to standardize and support revenue cycle training across multiple billing center locations;
  • Works closely with billing center and National Patient Service Center trainers and management to ensure training is effective and meets staff and management needs;
  • Trains adult learners in multiple learning settings including the classroom, through web conferencing, and one-on-one;
  • Ensures system training environments are maintained, prepared and operational to support training needs;
  • Travels to TeamHealth billing center locations for technical and business process training and to support billing center trainers, as needed, and to maintain relevant system knowledge base (frequency of travel varies throughout the year and is estimated around 25% of work schedule);
  • Tests system functionality, as needed, to support revenue cycle application upgrades and enhancements;
  • Performs other duties as assigned.


  • Job performed in a well-lighted, modern office setting
  • Occasional lifting (10 pounds or less)
  • Prolonged sitting
  • Prolonged work on a PC/computer
  • Occasional or periodic travel
  • Periodic evening or weekend work when needed
  • Moderate stress

Job Requirements


  • Bachelor’s Degree in Education, Communication, Business, or related field, or equivalent professional experience;
  • Two years of experience in training and development, ideally in revenue cycle functions, with a firm understanding of adult learning principles;
  • Advanced proficiency using Microsoft Office Suite including Word, Excel, PowerPoint and Outlook;
  • Previous experience using web conferencing applications like WebEx and Go To Meeting beneficial;
  • Previous experience with GE Centricity Business preferred;
  • Previous experience with e-learning module development preferred;
  • Excellent verbal and written communication and presentation skills;
  • Excellent judgement and problem-solving skills;
  • Ability to self-motivate and work with limited supervision;
  • Ability to handle stress and conflict;
  • Ability to adapt to change and work in a rapid pace environment.

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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Company details


Knoxville, TN




$1B to $5B (USD)


Health Care

Company Description
TeamHealth was founded in 1979 with a vision of developing the best teams of healthcare professionals. With the relentless pursuit to advance patient care through strong leadership, innovation and teamwork, we're proud to say that over the years we have made great strides towards our goals. The impressive growth of TeamHealth should come as no surprise to hospitals and clinicians aware of our reputation for efficiency and commitment to excellence and collaboration. Originally founded to provide emergency department administrative and staffing services, TeamHealth is one of the nation's largest providers of hospital-based clinical outsourcing in multiple departments, including Anesthesia, Hospital Medicine, in addition to Emergency Medicine. Although we are a national organization, our operating philosophy is essentially the same as when we started. TeamHealth is committed to a patient-centric model of healthcare delivery with hospitals, physician groups and TeamHealth working collaboratively to deliver compassionate, effective, efficient and safe patient care. More than ever before, healthcare executives today face enormous challenges, including financial performance, healthcare reform, government mandates, safety and quality, physician relations, patient satisfaction, personnel shortages and the uninsured. They've turned to TeamHealth for help. Executives know they can benefit from our large pool of resources, infrastructure and best practices while maintaining accountability; clinicians know they can take their career to the next level and do what they do best, focus on patient care. All of this is demonstrated by our 97% average annual client retention rate and 93% physician retention rate. Most importantly, it shows in what our customers are saying: "What most impressed me about our association with TeamHealth is that they were truly a great partner. TeamHealth is an outstanding organization with quality people who drive great results." "I knew we selected the right partner for the job. With TeamHealth's expertise and our mutual commitment to excellence, our operational efficiency and the overall morale in the emergency department are the best they've been in years." In 2015, TeamHealth was named among “The World’s Most Admired Companies” by Fortune magazine and among “150 Great Places to Work in Healthcare” by Becker’s Hospital Review. In 2014, TeamHealth was named among "America's 100 Most Trustworthy Companies" by Forbes magazine. For more information visit
Company ratings
  • Overall
  • Company & Benefits
    3.3 / 5
  • Culture & Values
    3.1 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.3 / 5
  • Senior Management
    2.9 / 5
Company reviews
"Mediocre at best"
Former EmployeeNurse Practitioner
Pay per patient, not salary - I've been working for several years and pay has never changed. I started out making the same as someone who had been there 10 years. You don't get paid for all the work you do that is required. On call all the time. They have taken away phone and CE money. Admin doesn't care about you suggestions.

"Stay away"
Former EmployeeLicensed Vocational Nurse
Poor orientation poor support to families poor everything. Very stressful. Untrained office staff act as if they are more important than nurses. Awful.

"Flexible workday / but high call volume"
Former EmployeeNurse Practitioner
High autonomy, flexible workday, ridiculous call volume without cell compensation. Poor work life balance. Lots of charting nights and weekends. Poor compensation.

"Possibly the worst job experience I've had"
Former EmployeeCall Center Representative
I was a call center associate for almost 2 years and experienced many things during my time at TeamHealth. I enjoyed compensation and meeting the lovely staff but management is what ruined the job for me. The job was mostly overtime, my schedule was 3 days a week, 12 hour shifts, and I was happy with that. A drastic change took place a year after I was employed and Overtime was taken away with only a months notice. That was a huge pay cut for the team and some had to quit and even move back to their hometown. Our bosses heard our concerns and decided to look the other way. I worked mostly nights and often wasn't provided with schedules for the hospitals we serviced so that made things very stressful, as managers are supposed to provide that before their shift ends. If there was ever a call out, the managers would have to come in and they would often leave after an hour a work, which meant you were by yourself (We would work in groups of 2 or 3). To top it off, my relationship with TeamHealth ended when someone special to me passed away, I told my manager the day I found out and she asked me to still come in to work. I did, and regretted it. I called out the next day because I needed to grieve and I was fired. Worst experience I've ever had.