Customer Service Representative
Teleperformance3.5
Richmond, VA
Job description
Overview:

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include
  • Paid Training Up to $16.00
  • Competitive Wages Up to $16.00
  • Monthly Bonuses
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site or virtual

Your Impact

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you'll enjoy the many benefits of working from home!
  • Removing the cost, stress and time constraints of a daily commute
  • Total comfort of working from your own home
  • A flexible work scheduled and more work life balance
Responsibilities:
  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction
  • Troubleshoot and resolve customer issues through the use of desktop applications
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Qualifications:What We're Looking for
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Over 18 years of age
  • High School Graduate or GED
  • Predictable and reliable attendance

What We Prefer
  • 6 -12 month customer service experience preferred
  • Consistent work history
  • Proven oral & written communication skills
  • Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer
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Company details

Headquarters

Paris, France

Employee

10000+

Revenue

$5B to $10B (USD)

Industry

Telecommunications

Company Description
We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels. Our people make the difference, and this is one reason why we have devoted ourselves to cultivating growth and motivation in the workplace, to keep pushing our employees in the right direction.  We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program. 
Company ratings
  • Overall
    3.5
  • Company & Benefits
    3.2 / 5
  • Culture & Values
    3.4 / 5
  • Career Opportunities
    3.2 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.2 / 5
Company reviews
"na"
Former EmployeeCustomer Service Representative
management sucks. not enough benefits for employees. we don't get paid what we work for. No salary increase but workload increased, management earns from agents work without doing anything at all. It is not a people first company, management treats employees like machines.

"N/a"
Current EmployeeInsurance Agent
Overall not worth it, super stressful. Too much information being crammed into your brain at once, and they just throw you on the phones without proper training.
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Cons:

"Poor Management"
Former EmployeeMember Services Representative
Teleperformance does not have good management. They cannot provide what they promise unless you follow up and stay on them. It is taking me 9 months to get bonus pay that is due to me.
Pros:
Cons:

"very good "
Current EmployeeExecutive Assistant
TP is my first MNC job it’s like i am experiencing every day a new thing...I am always ready to adapt to new things & experience working with overwhelming.
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