Remote Customer Service Representative
Job description
Department Summary

DISH's first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 40 years we have been tuned in to the needs of customers. It's why we've earned the J.D. Power accolade of being #1 in Overall Customer Service six years in a row, and #1 in overall Customer Satisfaction four years in a row.

Job Duties and Responsibilities

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including suggesting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!

In this role, you will:
  • Always have at least 2 days off in a row
  • Support customers between the hours of 6 AM to 10 PM MT
    • Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
  • Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs
  • Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
  • Engage with a diverse consumer base to provide solutions for customer needs and technical issues


What's in it for you?
  • This is a Full Time, Work-From-Home position #remote
  • 10% increase to your starting rate upon completing apprenticeship
  • Company-provided equipment
  • Extensive Benefits Package
    • Medical, Dental, Vision Insurance
    • PTO and Paid Sick Time
    • 401(k) Investments with Company-matched funds
    • Tuition reimbursement
  • Discounted DISH, Sling & Boost services
  • Opportunity is our greatest benefit
    • Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.

Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters!

Skills, Experience and Requirements

Ideal representatives have:
  • High School diploma, GED, or equivalent experience
  • Six months of related customer service and troubleshooting experience and/or training
  • An openness to being coachable and a desire to learn new techniques


All representatives must have:
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Ability to be on camera during all video meetings
  • Superb attendance
  • Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
    • Flexibility with schedule changes every 12-15 weeks
  • Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone


Where you'll be working:

You'll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.

Work-at-Home Technical Requirements:

DISH will provide all equipment required to perform the role aside from home internet!

Home Internet
  • Dedicated home office workspace with:
    • Stable Cable, DSL, or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps
    • Wired ethernet between modem and PC without the use of an adapter: Wi-Fi / wireless is not supported


    All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.

    Starting Pay varies by your home location:

    Arizona $15.50

    Arizona, Phoenix $15.00

    Colorado $16.00

    Connecticut $16.50

    Florida $15.00

    Georgia $15.00

    Illinois $16.00

    Indiana $15.00

    Kansas $15.00

    Massachusetts $16.50

    Maine $15.50

    Maryland $16.00

    Michigan $15.50

    Minnesota $16.00

    Mississippi $15.00

    Missouri $15.00

    Nebraska $15.00

    New Mexico $15.00

    New Jersey, $16.50

    North Carolina $15.00

    Ohio $15.50

    Ohio, Hilliard $15.00

    Oklahoma $15.00

    South Carolina $15.00

    Pennsylvania $15.50

    Tennessee $15.00

    Texas $15.00

    Utah $15.00

    Virginia $15.50

    Wisconsin $15.50

    West Virginia $15.00

    Wyoming $15.00

    #LI-REMOTE

    Salary Range

    Compensation: $16.00/Hour
    Benefits

    At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make important connections, both in and out of work; Employee Resource Groups.

    From versatile health perks to new career opportunities, check out our benefits on our careers website .

    Candidates need to successfully complete a pre-employment screen, which may include a drug test.
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Company details

Headquarters

Englewood Colorado, United States

Employee

10000+

Revenue

more than $10B (USD)

Industry

Media, News and Publishing

Company Description
Our adventure began by changing the way people watched TV, bringing DISH to where big cable wouldn’t: rural America. Since then, we have reinvented ourselves and our own industry with SLING TV to give millions of consumers more choice in entertainment. Today, we’ve officially entered the consumer wireless industry as the fourth largest wireless provider with our acquisitions of Boost Mobile, Ting Mobile and Republic Wireless — but that’s just the start. We’re building America’s first cloud-native 5G network to transform the way we live, work and play with unlimited possibilities. Navigating an ambiguous future, our mission is clear. We adapt to and create change for all. Join us: careers.dish.com
Company ratings
  • Overall
    3.2
  • Company & Benefits
    3.2 / 5
  • Culture & Values
    3.0 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.0 / 5
  • Senior Management
    2.9 / 5
Company reviews
"Terrible expectations"
Former EmployeeInventory Specialist
Unrealistic expectations, management doesn't have a general idea, unreliable leadership as a whole. The processes seem outdated and have you question how they are still relevant.

"Boarder line Abusive "
Current EmployeeCustomer Service Representative
Working here has been an absolute nightmare. Calls come back to back with no time to recuperate after being a customer’s verbal punching bag. They barely train you and love you to the wolves. The pay is nice but not worth the verbal abuse and stress. Sales matter and so does metrics/how often you pitch a sale. Vacation/ Sick time is earned.

"Would not recommend to anyone"
Former EmployeeInstallation Technician
Very few people like this job and stay with the company. I felt like management did not want me there since day 1. They did not support me and barely talked to me, very strange way to treat a new employee. Training was structured but only covered the basics. The job itself is very physical, dangerous at times and very frustrating. Again, the managers did very little to help and support me while working. They usually directed me to another employee. I was paid extremely low for this job especially considering the area I live in for this work. I was also lied to during the interview process. To top it all off their own equipment failed frequently and this makes it very hard to do your job. Would not recommend to anyone.
Pros:
Cons:

"Easy and slow paced work"
Former EmployeeWarehouse Worker
Its great for people looking for a slow paced workplace. The downside is that its not the best pay and can be monotonous. Low learning curve and great people to work with.