Customer Service Representative (100% Remote in Kentucky)
Continuum Global Solutions2.5
Frankfort, KY
Job description
Customer Service Representative (100% Remote in Kentucky)

$15 plus bonuses

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Support Associates, who will handle incoming service calls from customers who need help with their bill, plan, coverage, technical support, and more. This full-time role is 100% remote and offers paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions with every customer. Interested? APPLY TODAY!


RESPONSIBILITIES:

  • Actively Listen to Customers to Understand Concerns
  • Provide Information About Their Current Plans & Products
  • Identify & Position new Solutions That Align with their Needs
  • Navigate Through Multiple Computer Applications with Speed & Accuracy


WORK AT HOME REQUIREMENTS:

  • High Speed Internet With At Least 10 Mbps Download Speed (No Satellite)
  • Must Live in Kentucky to apply to this requisition (If you live in AL, AR, FL, GA, ID, IN, KY, MS, OK, SC, TX, UT, VA, or WY, please find the same opportunity under those state specific requisitions to apply.)
  • Quiet, Secured Workspace
  • A USB Wired Headset with Noise Canceling Microphone


ADDITIONAL REQUIREMENTS:

  • 18+ Years & High School Diploma/GED
  • Customer Focused Personality and a Desire to Help People
  • High Computer Proficiency and Overall Technical Knowledge
  • Professional Positive Attitude & Courteous Telephone Etiquette
  • Must be willing to work 1 weekend day (Saturday or Sunday)


BENEFITS & PERKS:

  • Up to $19/hour ($15 hour plus $1-4/hour in incentives)
  • Overtime Available
  • Access Up To 50% Of Your Pay Immediately After Your Shift
  • Health Insurance (Medical, Dental, Vision) & Other Benefits
  • Pet Insurance
  • Paid, Virtual Training
  • Flexible, Remote Work Environment
  • Opportunity for Professional Development

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.


Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.


Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.

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Company details

Headquarters

3824 Cedar Springs Road, #801-1678 Dallas, TX 75219

Employee

10000+

Revenue

$100M to $500M (USD)

Industry

Consulting and Business Services

Company Description
Continuum Global Solutions provides inbound and outbound service offerings across voice (calls and interactive voice response) and non-voice (SMS, chat, social networks, and email) segments. CGS customer care services and call centers have been embraced by top companies worldwide. Visit www.continuumgbl.com.
Company ratings
  • Overall
    2.5
  • Company & Benefits
    2.6 / 5
  • Culture & Values
    2.6 / 5
  • Career Opportunities
    2.5 / 5
  • Work/Life Balance
    2.6 / 5
  • Senior Management
    2.4 / 5
Company reviews
"Not to great."
Former EmployeeCustomer Service Representative
I worked here for two years if you have kids not a good place. They wait till the last minute to tell you if ur pto is approved and if not it's a write up if you go to ur appointment. They don't let ppl know at all during training about mandatory OT which they always make you do they dont care what you have going on. I saved up pto and have scheduled 2 vacations and was told I couldn't do either. Also had they dont take doctor noyes and I had a bad emergency with myself and got a write up for it. After 3 they let you go had to work through lots of pain so I wouldn't lose my job

"Good Work Place"
Current EmployeeCustomer Service Representative
I currently work here and I must say the job is pretty cool. Training Is intense and Very fast but that’s ok because they give you all the tools and resources you need to be successful, what you don’t know you just search for. They really care about their employees because they’ve made some major changes to the way they do things, due to the employee feedback so if your thinking about joining the team try it for yourself don’t listen to these old reviews. we are all adults here so whatever we put our mind to we can accomplish as long as you come to work everyday your going to get the hang of things also everyone is nice to work with and supervisors are very understanding. If your not good at killing with kindness this is not the job for you because customers can sometimes be rude but I love to be extra kind to customers because it makes them more angry when their upset and your still being nice
Pros:
Cons:

"Toxic environment "
Former EmployeeTechnical Support Specialist
The worst training. I’ve been there almost a year and being treated unfairly. Had to quit because they were nitpicking at everything. Bad leadership , overall bad communication.

"Fun workplace"
Former EmployeeCustomer Service Representative
I would definitely return if possible one day. Many opportunities for advancement, management is very helpful, overall fun place to work. A job you will be excited to have
Pros: