Virtual Infrastructure Engineer III - Citrix
Remote Phoenix, AZ
Job description

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers.

HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth’s mission is to improve the health and well-being of those we serve.

Ideal candidates for this position will have experience with Powershell, Control Up and App V or equivalent.

As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members while we work to achieve our mission, “to improve the health and well-being of those we serve.” Therefore, HonorHealth is requiring that all new hires have received the first dose of a COVID-19 vaccine before they start, and be scheduled for their second dose. Reasonable accommodations will be considered.

Job Summary
The Virtual Infrastructure Engineer III researches, develops, tests, analyzes and documents virtual desktop infrastructure software.
In addition, the Virtual Infrastructure Engineer III provides guidance, mentoring, training, and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

Researches, develops, tests, analyzes and documents Cisco UCS Infrastructure technologies (Intersight, Central, Manager, Director, Integrated Management Controller, IMC Supervisor, Fabric Interconnects, Chassis, IO Modules, B-Series Blades, C-Series Rack Servers, Firmware, Etc.), VMware technologies (vSphere ESXi, vCenter, vRealize Operations Manager,RVTools, Etc. ), support virtual infrastructure, related components, virtual desktop resources and availability.
Coaches and trains less experienced engineers, identify coaching opportunities, and oversee work and productivity of junior engineers.
Creates, develops & oversees projects as needed, assign resources to projects assigned to the Virtual Infrastructure Engineering, manages incident distribution, and coordinates major incidents response.
Tracks and manages budget, performs discipline and rewards level I and level II employees under minimal supervision from management, manages development plans for staff, manages projects from start to finish, requisitions equipment and supplies, assists with staff scheduling.
Documents & submits new content to the knowledgebase, maintains the team website, create process maps, develops framework & processes around problem management, develops training materials for staff.
Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
Maintains a professional appearance for both themselves and their work environment.
Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Bachelor's Degree or 4 years' work related experience Computer Science, Computer Information Systems or a related discipline Required

6 years Cisco UCS Infrastructure & VMWare. Must be functionally experienced in daily operations, planning, design, configuration and implementation. Required
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Company details


Corporate Office 8125 N Hayden Rd Scottsdale, AZ 85258




Health Care

Company Description
Welcome to HonorHealth. We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses six acute care hospitals with approximately 12,500 employees and 4,500 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services. HonorHealth offers an integrated system of care to bring simpler, more accessible healthcare to those who matter most — our patients and communities. The health system encompasses six hospitals in Phoenix and Scottsdale, Arizona: HonorHealth John C. Lincoln Medical Center HonorHealth Deer Valley Medical Center HonorHealth Sonoran Crossing Medical Center HonorHealth Thompson Peak Medical Center HonorHealth Scottsdale Shea Medical Center HonorHealth Scottsdale Osborn Medical Center HonorHealth Medical Group, with more than 70 primary, specialty and urgent care locations HonorHealth Research Institute HonorHealth Virginia G. Piper Cancer Care Network, locations throughout the greater Phoenix area Join us and you will enjoy: - professional development and achieve your career goals - a compassionate, caring culture with outreach to our local communities - support for you and your family with a diverse portfolio of benefits, including tuition assistance up to $5,250 annually for full-time and part-time staff members - working with a company who has been recognized by Forbes Best Employers 2017,2018,2019,2020,2021 Visit to learn more and view our available rewarding career opportunities. We're HonorHealth, and we go beyond.
Company ratings
  • Overall
  • Company & Benefits
    3.8 / 5
  • Culture & Values
    3.5 / 5
  • Career Opportunities
    3.4 / 5
  • Work/Life Balance
    3.6 / 5
  • Senior Management
    3.2 / 5
Company reviews
"Decent Place to Work"
Current EmployeeNurse
I feel HH is somewhat disorganized and is often not interested in hearing new ideas or growing. They don't take suggestions from others who have extensive experience elsewhere. In some departments, toxic behavior is tolerated.

"Horrible management "
Former EmployeeRegistrar
They will hire ANYONE, but it is impossible to keep your job there. They don’t work with you to help you improve while you are new. The training is a mess, super unorganized and inconsistent. They have poor management, HR does nothing for its employees and they play favorites. They are not welcoming to new people in the department, and they will find any reason to fire you.

"Rewarding and friendly "
Former EmployeeMedical Interpreter
Great company that takes care of their employees. Nice customer service: inside customer and outside customer. Good health insurance, great benefits and good employee support.

"Good place to work"
Former EmployeeRegistered Nurse
I really enjoyed my time here, work was hard but the teamwork was great. Management was surprisingly involved and present throughout the hospital. Benefits were very good, as well as pay. Would still work here if I lived closer to a hospital!