MEMBER EXPERIENCE REPORTING MANAGER - (CLT/REMOTE)
Compass Group USA3.2
Charlotte, NC
Job description
Who is Foodbuy?

We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group- which is the world’s largest contract food and support services provider.

Why Foodbuy?

We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.

Additionally, we follow a value system called FORT, which stands for Flexibility, Optimistic, Resourceful, and Transparent. FORT is the foundation for everything we do at Foodbuy. It is how we behave and interact with our clients, business partners and fellow associates.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.Click here to view the step-by-step instructions to refer a friend to this position.

PLEASE NOTE

Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

The Member Experience Reporting Manager is responsible for providing advanced level analytical and reporting support to the Member Experience organization. The primary function of Member Experience Reporting is to Support our Member team and Members through performing detailed research/analysis/reporting to maximize the value of our Foodbuy programs to our internal and external customers. This position will report into our Charlotte, NC office &/or Remote and will report to the Senior Director of Member Experience.

Responsibilities:
Manage reporting & dashboard creation by collaborating with key internal and external stakeholders
Collaborate with internal stakeholders to manage existing reporting components across various business channels
Responsible for assisting in streamlining and improving established processes and standards
Streamline existing reporting and dashboard process to ensure efficiencies are achieved
Ensure that responsibilities with suppliers, clients, and internal stakeholders are carried out professionally/ethically
Make recommendations to senior management regarding process improvements and risks encountered
Additional Qualifications
Completion of undergraduate degree and/or equivalent business experience required
Advanced Knowledge of data modeling, relational database structures, and ability to mold datasets are required
Advanced Knowledge of Data Warehouses, Python, R Studio/Lasso, SQL Server Analysis Services, Azure, PowerBI and BI Report Portals are required
Advanced level knowledge of MS Excel and Intermediate level knowledge of other Microsoft Office Applications; including Visual Basic (VBA)
Attention to details is a must and understanding of data integrity is key
Experience and understanding of how to handle extremely large volumes of dynamic data sets, from multiple sources
Ability to grasp Data Management Applications (or experience with other rebate / contract management technology) is preferred
3+ years of financial analysis, trend analysis, and/or audit experience required
Experience working with units of measure/conversions/complex calculations preferred
Distribution or foodservice experience is preferred
Experience interacting with internal and external customers at or above senior management level
Ability to manage conflicting priorities
Excellent organization & prioritization skills
Strong verbal and written communications skills
Collaborative – works well as a member of a management team
Optimistic mindset and can-do approach
Customer service focused
Flexible/adaptable to change
Innovative mindset
Travel up to 10%

Apply to Foodbuy today!

Foodbuy is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Foodbuy are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
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Company details

Headquarters

Headquartered in Chertsey, Surrey

Employee

10000+

Revenue

$1B to $5B (USD)

Industry

Restaurants, Travel and Leisure

Company Description
As the leading foodservice and support services company, Compass Group USA is building a family of experiences for all of our customers. We provide award-winning restaurants, corporate cafes, schools, arenas, museums, remote sites, and more. In addition, we are proud to provide state-of-the-art vending and office coffee solutions. Headquartered in Charlotte, North Carolina, Compass Group North America has the privilege of serving such prestigious clients as IBM, United Technologies Corp., SAP, Mount Sinai Hospital NYC, Louisiana State University, and Texas A&M University. In addition, Compass Group provides catering to special events such as the US Open and the Academy Awards®. We offer opportunities for talented individuals in a variety of marketplaces and across all 50 states. At Compass, we are committed to providing our associates with proper training, support, advancement, and rewards through every stage of their career! At Compass Group, we develop an open, welcoming environment through our leadership strategy, learning and development opportunities, and employee resource groups. Our passion for continuous improvement attracts great people with unique backgrounds, talents, skills, and abilities.
Company ratings
  • Overall
    3.2
  • Company & Benefits
    3.0 / 5
  • Culture & Values
    3.0 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.2 / 5
  • Senior Management
    2.8 / 5
Company reviews
"Crash and burn"
Current EmployeeSous Chef
Compass do not care about anyone, you are just a number on a spreadsheet to them. They will work you until you drop dead, then just kick you aside and move on.

"Lavoro organizzato, ma con qualche difetto"
Former EmployeeAddetta Mensa
La recensione non ha scopo di dover assolutamente “negativizzare” l’immagine aziendale, ma voglio scrivere la mia opinione a riguardo. Ho lavorato per quasi due anni, sei mesi come stagista, a seguito sono passata a dipendente con contratto a tempo determinato. Il lavoro in sé non è ampiamente complesso, in quanto essendo studiato per poter soddisfare in modo perfetto le esigenze della struttura ospitante. Se possedete la pazienza a livello caratteriale, e voglia di mettervi in gioco, spaccandovi la schiena, l’organizzazione non è affatto difficile. Anzi, più il tempo passa, il lavoro stesso sarà piacevole. Come se stessi facendo le pulizie e preparare il pranzo e la cena a casa. Dovrò invece descrivere le situazioni negative a riguardo. Purtroppo, se assunte in questo periodo, anche se avete tutta la buona volontà, ottimi feedback e acquistate fiducia da parte dei superiori, dimostrando di essere ampiamente disponibili, scordatevi l’indeterminato. Non ve lo faranno mai, in quanto hanno sempre a che fare con continui cambi d’appalto. Inoltre, se siete nuov° arrivat°, i colleghi a tempo indeterminato, i più svogliati, anziani, sindacalisti, cuochi e chi ha più idee e meglio è, faranno e continueranno sempre a fare del mobbing inutile. Solo con lo scopo di portarvi all’esasperazione completa. Solo facendosi gli affari propri evitando le confidenze e i pettegolezzi, ci si potrebbe uscirne, ma gli effetti non saranno a lungo termine. Per lo più se siete giovani, di sicuro riceverete più vessazioni inutili che altro. Preparatevi a sacrificare le estati per sostituire le loro assenze o ferie inutili. Cosa che invece dovrebbero anche loro organizzarsi alla meglio anno per anno. Rapporto vita privata e lavoro non è male, ma lo stipendio non è affatto rapportato ai costi della vita e neanche vale la pena per il mobbing che si subisce e alle ansie accumulate, soprattutto se sarai ritenuto valido dai superiori. Per coprire le loro assenze inutili, verrete sempre obbligati a effettuare straordinari, anche se avete un altro lavoro. Concludo che il rapporto con i clienti, rendeva il tutto molto piacevole ed alcuni mi sono rimasti veramente nel cuore. Vi consiglio di trovare di meglio alla prima occasione, finché ne avete le possibilità.
Pros:
Cons:

"Fun"
Current EmployeeCashier
No complaints, people are generally nice, can be repetitive, lots of diversity, lots of networking, long shifts, managers are ok, customers are alright
Pros:
Cons:

"The adversity , everyday was a new challenge."
Former EmployeeHotel Housekeeper
I love the experience I gained, and the environment I was around . It took time but became a second home . I just wished teamwork was all around and not just in a certain few.