Client Relationship Manager- VIRTUAL OPEN HOUSE-REMOTE
CVS Health3.2
Chicago, IL
Job description
We are hosting Virtual Interviews on June 1st and June 2nd for Customer Relationship Managers, Senior Account Managers and Account Managers. Please apply online to learn more and meet with one of our recruiters.

Positions can sit anywhere in the US

The Client Relationship Manager (CRM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Client Relationship Manager (CRM) will manage the strategic relationships for direct, large-market clients. This individual will:

  • Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners
  • Develop and maintain strong relationships at a strategic and operational level with assigned large market clients
  • Leading a team of account managers and analysts to coordinate with other bswift resources (product management, development, call center) to meet client deliverables; including, but not limited to:
o Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text and Implementation Questions Log with client (including client sign-off)
o Configuring system as needed for annual benefit program changes/acquisitions
o Executing on non-automated service delivery processes to satisfy scope requirements
o Researching and resolving client inquiries regarding system and process issues
o Training clients on new and existing system features and services (prepare and conduct technical/product presentations and demos as required)
o Testing new and existing system functionality to ensure accuracy of client system configuration
  • Proactively consult clients on best practices and necessary system and process changes to achieve client goals throughout the year and during annual open enrollment
  • Conduct quarterly stewardship meetings with clients and lead other regularly scheduled meetings as necessary
  • Research and recommend system enhancement based upon client needs (assist in the development of enhancement specifications with bswift Product Managers and Developers)
  • Consult clients on additional bswift products and services to provide additional value to client relationship
  • Create and coordinate requirements for gathering and processing one-time projects as needed (Vendor or Internal)
  • Advocate client needs throughout all phases of product life cycle (plan, design, integrate, install, manage)
  • Assist in sales and marketing activities as needed
  • Coordinate and secure renewal of client agreements
  • Act as a coach and mentor for others
  • Responsible for special projects as assigned
  • Must possess a passion for teamwork, client service and reaching business results through problem solving
  • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
  • Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
  • Must be able to quickly sort through complex subject material
  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Required Qualifications
  • 7+ years of account management/direct client services experience (within mid or large market) preferred
  • Strong analytical skill-set and ability to effectively use data for strategy
COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
Current or previous experience with benefits / open enrollment process

Bachelor's degree preferred

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Company details


Woonsocket, Rhode Island




more than $10B (USD)


Health Care

Company Description
Headquartered in Woonsocket, Rhode Island, CVS Health is a leading American pharmacy, retailer and health care company dedicated to providing the best and most innovative solutions for access to healthcare and pharmaceuticals. CVS operates four major business units - CVS/Pharmacy, CVS/Caremark, CVS/Minuteclinic and CVS/Specialty. In 2014, CVS Health was rated the tenth largest company in the United States by Fortune 500. It's also listed among the Top 50 Employers - Readers' Choice by Careers and the disABLED Magazine in 2014. If you're interested in a retail or health care career that offers market-competitive wages and benefits in a Total Rewards package, CVS Health might be the right fit for you. The company also offers a variety of training tools and resources to help you advance in your career.
Company ratings
  • Overall
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.0 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.9 / 5
Company reviews
"If you're just starting in retail management.."
Former EmployeeStore Manager
Maybe. If you're anyone who has any experience, move on to the next job. You can't be promoted higher then store manager unless you're a pharmacist. Payroll hours were terrible- you didn't even get enough to really run your store. You'll be working alot by yourself unless you have a very high volume store.

"The company is very disconnected "
Current EmployeeCustomer Service Representative
The job itself can be rewarding knowing you are helping people, training is not adequate to do the job correctly, very little support on how to fix a difficult issue on an account, constantly have to fix mistakes made by other reps which affect your call handle time, every department is very disconnected from each other. Company changes and policy updates are disregarded by some reps, rude coworkers, a lot of people avoid responsibility with no repercussion. Management is confused from one department to another and HR never knows what’s going on. That being said once you get on the right track and know what you’re doing the job is easy enough, working from home is great, pay is okay, just remember being compassionate goes a long way. Good managers will try to help you succeed and a lot of room for advancement.

"Do not get personal with your manager "
Former EmployeeSecurity Analyst
This is about the dept I worked in not the whole company but they seem to lack culture and diversity overall. Some folks are older whom have no kids and they seem to hire folks within the Dept I was in whom are mostly single and no children. I've experienced folks who are transphobic and also lack empathy for people of color. They use personal information against you such as when you have a death in the family and will write you up any chance they get, I highly advise to keep it business with these folks as they don't care about you and only act like they do.

"It was fine "
Former EmployeeShift Manager
It was retail. I liked the people a lot, including management, but the schedule varied a lot, the customers could be annoying and the pay was meh. Shift leaders were also expected to pick up a lot of shifts. The overtime was nice but it could come at an hours noticed if someone called out.