Sr. Account Manager-VIRTUAL OPEN HOUSE - REMOTE
CVS Health3.2
Remote Chicago, IL
Job description
We are hosting Virtual Interviews on June 1st and June 2nd for Customer Relationship Managers, Senior Account Managers and Account Managers. Please apply online to learn more and meet with one of our recruiters.

Positions can sit anywhere in the US

The Senior Account Manager (SAM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Responsibilities:
The Senior Account Manager (SAM) will serve as the primary point of contact to our direct clients, internal team members and partners by helping implement and maintain client web sites.

This individual will:
  • Help manage and provide technical guidance through the implementation of new client Web sites
  • Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log)
  • Test client sites for quality assurance; track and monitor the resolution of issues
  • Leading a team to coordinate with other bswift resources (product management, development, call center) to meet client deliverables; including, but not limited to:
  • Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text and Implementation Questions Log with client (including client sign-off)
  • Configuring system as needed for annual benefit program changes/acquisitions
  • Executing on non-automated service delivery processes to satisfy scope requirements
  • Researching and resolving client inquiries regarding system and process issues
  • Training clients on new and existing system features and services (prepare and conduct technical/product presentations and demos as required)
  • Testing new and existing system functionality to ensure accuracy of client system configuration
  • Prepare and conduct technical/product presentations, demonstrations and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.)
  • Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution
  • Maintain thorough understanding of all internal systems to respond to general and specialized client requests
  • Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates
  • Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems
  • Develop and implement fulfillment procedures
  • Lead and create agendas for client meetings (when CRM is not available)
  • Coach and mentor other team members
  • Share new ideas and customer needs with bswift teams throughout all phases of product life cycle
  • Manage workflow in the setup and maintenance of carrier and payroll feeds
  • Assist in sales and marketing activities as needed
  • Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude
  • Responsible for special projects as assigned
Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
  • Must be able to quickly sort through complex subject material
  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
  • Must possess a passion for teamwork, client service and reaching business results through problem solving
  • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Required Qualifications
5+ Years of direct client management, account management and/or analyst experience
  • Solid Technical background
  • Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
  • Strong analytical skill set and ability to effectively use data for strategy
COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
  • Experience with benefits administration / open enrollment process
Education
Bachelor's Degree preferred

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Company details

Headquarters

Woonsocket, Rhode Island

Employee

10000+

Revenue

more than $10B (USD)

Industry

Health Care

Company Description
Headquartered in Woonsocket, Rhode Island, CVS Health is a leading American pharmacy, retailer and health care company dedicated to providing the best and most innovative solutions for access to healthcare and pharmaceuticals. CVS operates four major business units - CVS/Pharmacy, CVS/Caremark, CVS/Minuteclinic and CVS/Specialty. In 2014, CVS Health was rated the tenth largest company in the United States by Fortune 500. It's also listed among the Top 50 Employers - Readers' Choice by Careers and the disABLED Magazine in 2014. If you're interested in a retail or health care career that offers market-competitive wages and benefits in a Total Rewards package, CVS Health might be the right fit for you. The company also offers a variety of training tools and resources to help you advance in your career.
Company ratings
  • Overall
    3.2
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.0 / 5
  • Career Opportunities
    2.9 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    2.9 / 5
Company reviews
"If you're just starting in retail management.."
Former EmployeeStore Manager
Maybe. If you're anyone who has any experience, move on to the next job. You can't be promoted higher then store manager unless you're a pharmacist. Payroll hours were terrible- you didn't even get enough to really run your store. You'll be working alot by yourself unless you have a very high volume store.
Pros:
Cons:

"The company is very disconnected "
Current EmployeeCustomer Service Representative
The job itself can be rewarding knowing you are helping people, training is not adequate to do the job correctly, very little support on how to fix a difficult issue on an account, constantly have to fix mistakes made by other reps which affect your call handle time, every department is very disconnected from each other. Company changes and policy updates are disregarded by some reps, rude coworkers, a lot of people avoid responsibility with no repercussion. Management is confused from one department to another and HR never knows what’s going on. That being said once you get on the right track and know what you’re doing the job is easy enough, working from home is great, pay is okay, just remember being compassionate goes a long way. Good managers will try to help you succeed and a lot of room for advancement.

"Do not get personal with your manager "
Former EmployeeSecurity Analyst
This is about the dept I worked in not the whole company but they seem to lack culture and diversity overall. Some folks are older whom have no kids and they seem to hire folks within the Dept I was in whom are mostly single and no children. I've experienced folks who are transphobic and also lack empathy for people of color. They use personal information against you such as when you have a death in the family and will write you up any chance they get, I highly advise to keep it business with these folks as they don't care about you and only act like they do.

"It was fine "
Former EmployeeShift Manager
It was retail. I liked the people a lot, including management, but the schedule varied a lot, the customers could be annoying and the pay was meh. Shift leaders were also expected to pick up a lot of shifts. The overtime was nice but it could come at an hours noticed if someone called out.