Technical Program Manager - Outsourced Teams
Job details
$118,000 - $170,000 a year
Full time
Unlimited paid time offPaid time off
Job description

Your Job

Indeed Technical Program Managers effectively deliver business results by championing a culture of accountability and consistent project management practices. We are the facilitators and motivators, working across departments and offices to ensure collaboration, communication, visibility, and successful delivery of complex projects.

Ultimately we are responsible for helping teams achieve their goals, work strategically together, and remain as adaptable as possible in a fun, ever-changing environment. We’re always looking for ways to optimize.

You will be supporting Indeed’s internal team, Outpost, that accelerates product development across the business by matching internal teams with outsourced teams to drive velocity, quality, and innovation.

As a Technical Program Manager, you'll work with various stakeholders at different levels of the organization to manage projects, monitor operations, monitor engagements, and improve transparency. You’ll provide diplomatic and timely communication.

Specifically, you will:

  • Lead and improve the Outpost Delivery Program which is focused on outsourced teams for Product and Engineering teams. Drive delivery of project work through other project managers, Indeed and 3rd party vendors.
  • Step in to manage projects or aspects of projects within the programs you own, as needed.
  • Partner with the program sponsor and stakeholders to help define the program OKRs and roadmap.
  • Demonstrate proficiency in program strategy and execution within the business domain.
  • Understand and evangelize your program’s strategy and its benefits for Indeed.
  • Anticipate and mitigate risk by conducting assessments across the program to determine if the implementation plans meet stakeholder requirements and will achieve strategic objectives.
  • Apply analysis based on in-depth research and interpretive thinking. Evaluate and recommend solutions from various options.
  • Lead your program team and deliver strategic value. Collaborate across Indeed with senior stakeholders and other program managers.
  • Use communications effectively to inform and influence your intended audiences. Proactively network with relevant stakeholders across Indeed to advocate for the needs and success of your program.
  • Identify core problems or opportunities within business processes. Understand the root cause and impacts for the project and other teams. Communicate and collaborate with the right people to implement timely solutions.
  • Help your program team or other more junior program and project managers to refine their individual project management skills and behaviors. Provide opportunities to others to help close their skill gaps.
  • Coach and advocate for your program team at the leadership level on a quarterly basis outlining value delivered and career development next steps, and be able to align them to organizational goals and objectives.
  • Ensure standards for communications and reporting are being followed. Monitor and provide feedback on communications of your team. Maintain a cultural awareness in your communications.
  • Influence across the team leadership level to solve problems affecting how the teams we work with get their work done.
  • Make data-driven decisions

Who You Are

  • You have 8+ years experience working as a software project manager with experience leading complex cross-functional projects in a technology company and preferably, a degree in engineering.
  • You have 3+ years experience working with third party engineering resources embedded with development teams, particularly in a client services environment.
  • You have worked closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle (build, test and release on time).
  • You have experience influencing senior management and setting expectations for major cross-functional initiatives.
  • You can identify and implement process design and re-engineering to achieve both incremental and transformational business impact.
  • You can assess project risks and identify appropriate mitigation strategies.
  • You are comfortable talking about technical matters with business people and business matters with technical people.
  • You are successful at getting buy-in for your ideas with a demonstrated affinity for metrics.
  • You are respectful and influential; you have the ability to push back when needed and can approach work rationally.
  • You have a bias for action and work comfortably with ambiguity.
  • You can analyze information to find trends or diagnose problem areas.
  • You have experience defining and reporting on operational metrics and generating problem statements that are supported by data you have compiled.
  • You love decomposing and defining workflows and processes.
  • You develop innovative solutions and collaborate with global counterparts and cross-functional teams to implement them.
  • You capable of elicit high-level requirements from both business and technical stakeholders, and can translate those into a detailed, prioritized backlog of work actionable by systems engineers and software developers.
  • You have executed corporate-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support.
  • You have led multiple technical programs for a technology company, leading cross-functional teams to take products to market, ensuring success metrics are informing future efforts, and fine tuning the program as needed.
  • You have significant agile/lean experience in organizations leveraging lean/agile methodologies and in-depth experience with specific agile methodologies such as Scrum, Kanban, or SAFE.

Who we are

We are builders, we are integrators. We create and optimize solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity.

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*comScore Total Visits, March 2021)

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.

Salary Range Transparency

US Remote 118,000 - 170,000 USD per year

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at at least one week in advance of your interview.

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Company details


Austin, TX




$100M to $500M (USD)


Internet and Software

Company Description
Indeed is the #1 job site in the world* with over 250 million unique visitors** every month. Indeed strives to put job seekers first, giving them free access to search for jobs, post resumes, and research companies. Every day, we connect millions of people to new opportunities. *comScore Total Visits, March 2021 **Google Analytics, Unique Visitors, February 2020 Founded by Paul Forster and Rony Kahan, Indeed is a subsidiary of Recruit Holdings Co., Ltd. Indeed has offices in Austin, Stamford, New York, San Mateo, Seattle, Scottsdale and San Francisco in the US, as well as offices in Bangalore, Dublin, London, Düsseldorf, Amsterdam, Toronto, Tokyo, Sydney, Hyderabad, Paris, São Paulo and Singapore.
Company ratings
  • Overall
  • Company & Benefits
    4.2 / 5
  • Culture & Values
    4.3 / 5
  • Career Opportunities
    3.9 / 5
  • Work/Life Balance
    4.4 / 5
  • Senior Management
    3.9 / 5
Company reviews
"Solid Spot"
Current EmployeeAccount Executive
Can def make over 100k with good young people. I think much better than other simliar sale roles for young professionals. Not easy to stay there forever but some people do.

"Excellent Role"
Current EmployeeSenior Account Executive
I really enjoy working in sales for Indeed. The product is strong, however, the clients can be slow to learn and implacable. I really enjoy the company perks, and the sense of belonging. Upper level sales management can feel disconnected.

"Great people and quite good solutions"
Former EmployeeAccount Executive
This can be a great job depending on the market. On the developed markets and in English speaking countries solutions deliver great results but be aware that in emerging markets it is not that obvious. Be prepared for a hard work and you will need some luck. In some countries you'd better sell via Partners as there is no offer in local currency and it is easier to prepare one solution for the end user. Great people, great culture, and it was fun in the office until Covid.

"Top Arbeitgeber"
Current EmployeeTalent Acquisition Manager (m/w/d)
Viele junge Kollegen, Flexible Arbeitszeit, Keine Zeiterfassung (auf Vertraunsbasis), Kostenlose Getränke (Kaffee, Tee, Wasser)