Customer Service / Product Support Representative
Five Star Call Centers3.4
Erie, PA
Job description

Join a rock star team of customer care experts at Five Star Call Centers. Headquartered in Sioux Falls, SD, we’ve been helping companies across the U.S. deliver great customer experiences for over 35 years – all with a casual, fun culture built to help you grow your career. So, what does that exactly mean? You’ll work in a great environment while helping people that contacts us with their customer service needs.

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

If you’re a compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.

Click here to learn more about becoming Five Star Extraordinary .

This position is work-at-home for individuals living in the state of Pennsylvania.

Job highlights

Qualifications

  • 1 year of customer service or customer support experience
  • 1 year of previous call center or office background experience required
  • Technical savvy
  • Previous remote work from home experience a plus
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and verbal communication skills along with active listening
  • A background check applicable with state and federal laws is required
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment.

Responsibilities

  • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Pay & Benefits

  • Starting pay - $13-$14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
  • Work hours - Shifts between 8:00am-12:00am (EST) ; Work Days - Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
  • Paid Training - typically 1-3 weeks in length from 9:00am-6:00pm Mon-Fri (EST)
  • Status - Full Time ; Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

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Company details

Headquarters

4901 E. 26th St Sioux Falls, SD 57110 4720 7th Ave E. Fargo, ND 58103 606 Gateway Drive, PO Box 13 North Sioux City, SD 57049 9111 E. Douglas Ave, Annex 100 Wichita, KS 67207

Employee

201 to 500

Revenue

$5M to $25M (USD)

Industry

Telecommunications

Company Description
Our Star Team creates outrageously amazing customer experiences at Five Star Call Centers. How? It’s simple. Passion. Authenticity. Happiness. We are passionate – over 35 years strong in the contact center industry. We are authentic – we genuinely care about our clients’ and their customers. We bring happiness – to each and every experience. Each day, our Stars help families book vacations of a lifetime, find the perfect gift for the world’s greatest mom, help navigate the latest app on someone’s phone, and find a solution to a glitch on the team’s latest gadget. The opportunities are endless. Whether it’s through an inbound call, email or chat, our Stars are ready to help. Looking for flexibly? We offer full-time and part-time options, along with nights and weekends at some locations. Need benefits? We offer a comprehensive package, along with a relaxed work environment. Looking to be involved in the community? Our Star Team is involved with several community organizations, including United Way and Make-A-Wish. Looking for a fun and casual atmosphere? Jeans, sweatshirts and t-shirts are welcome at Five Star, and we really enjoying getting together as a team – whether it’s a potluck, yard games or a friendly battle on the challenge board – our Star Team is ready for fun during the workday. GREAT BENEFITS There’s a reason we have such a low turnover rate amongst our employees: people love working here. And we’re confident you will, too. We offer a benefits package for our full-time positions that includes: • Medical, dental, vision, and many ancillary lines of coverage • 401(k) plan • Tuition Reimbursement • Paid time off • A fun, relaxed work environment • ...and much more FANTASTIC CLIENTS We love the work we do for our clients. We think you will too. Unlike many contact centers in the region, Five Star Call Centers doesn’t deal with collections or retention. Our representatives focus on servicing customers. As a team member, you’ll help callers who seek out your expertise versus dealing with agitated people all day long. This makes the job even more rewarding. Many of our associates also work on dedicated accounts. Being on this type of account means you’ll get to know one client and their customers really well. This is a great way to build a relationship with the callers you’ll serve.
Company ratings
  • Overall
    3.4
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.4 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.4 / 5
  • Senior Management
    3.3 / 5
Company reviews
"Great company, 10/10 recommend working here!"
Current EmployeeCustomer Success Manager
Five star call centers is by far the best company I have and still am working for. I don’t plan on leaving. I love the account I work for, I love what I do, I love assisting the customers. My manager is incredible as well as HR. This company has improved my skills and I have been able to utilize my skills with the account I work on! I love this company and the account!! 10/10 recommend. Great company!

"The job was easy and the management was great "
Former EmployeeCustomer Service Representative
The job was easy and the management was great but have bad work life balance and scheduling though I was told I would have a better schedule waited 2 months nothing happened.

"Horrible "
Former EmployeeSpecialist
It was an absolute terrible place to work. No one ever knew what they were doing and the management is atrociously pitiful. The grace periods and rules that are suppose to apply do not which makes it impossible to keep up with attendance errors. They are trained to tell read a script when giving up warnings but never actually help you at succeeding your assignments or task their company is a sham. It’s lack of resolution to any issues.

"Horrible management, horrible pay, horrible work environment "
Former EmployeeCustomer Service Representative
The most horrible place to work, pay is horrible and the management and supervisors are heartless. I wasted my time working there. They move you all around so you don't get comfortable and have the most incompetent people supervising you and pay you a fistful of crumbs.