Healthcare Customer Service Representative
Job description

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: Must reside within Maryland, New England, New Mexico, Oklahoma, Virginia, Arkansas, Oregon, New Jersey, Florida, Iowa, Kansas, Missouri, Montana, Texas, Maryland, New England, New Mexico, Oklahoma

Work with Us and You'll Enjoy:

  • Bonus potential: Agents earning their license: $250 once you pass the license exam and an additional $750 can be earned based on performance and attendance metrics, once peak week is completed.
  • Bonus potential: for candidates with an active license before joining Sitel you'll earn a $500 Sign Bonus for training completion and an additional $1000 opportunity can be earned based on performance and attendance metrics, once peak week is completed. Work from home benefits include saving time, money, and the environment
  • Sitel invests in you by covering the entire cost for you to get licensed
  • Hand-on, 100% training
  • Tuition assistance
  • Benefits include medical, dental, life, and vision insurance, company-matched 401K, and generous paid time off


  • A passion to help those in need; Customer Service Excellence 
  • One or more years of college education or relevant work experience 
  • Ability to close a sale using different approaches 
  • A professional and articulate voice 
  • A home office that is noise & distraction-free  
  • Must have an HS diploma or GED equivalent 
  • Must pass background screen  
  • Must pass pre-licensing and resident exam 
  • 2+ years in a Customer Service environment or equivalent customer service skills and experience.
  • Experience in Health Care/Insurance environment preferred (Familiarity with medical terminology, health plan documents, or benefit plan design) but not required

Required Minimum work from home Specifics:

  • Internet speed minimum – download speed 5.0 MB; upload speed 3.0 MB
  • Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
  • DSL, Fiber or broadband required – WiFi, WiMax, satellite, dial-up, and/or hot spots, Mobile carriers, VPNs and hosting services are NOT allowed
  • Home router with wired link (Ethernet cable) to PC

Core Responsibilities:

  • This is a licensed sales position and will require sales goals to be met throughout the season. 
  • Handle inbound call center sales calls from existing and prospective client customers
  • Identifies customers’ health insurance needs
  • Gathers customer information, solves problems
  • Educates and answers questions from customers regarding coverage, rates, billing issues, and general policy reviews
  • Recommends tailored packages of coverage, and closes the sale
  • Advance your career by completing a simple pre-licensing course and pass the applicable resident state exam for Life, Accident & Health Insurance
  • Act as an empathetic consultant to the customers, encouraging and educating while offering assistance to their account issues and concerns

After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email ending with for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.

Job Types: Full-time, Temporary

Pay: From $15.00 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Supplemental Pay:

  • Bonus pay

Work Location: Remote

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Company details


600 Brickell Ave Miami, FL 33131 United States




$1B to $5B (USD)



Company Description
As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. Mission: We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. At Sitel Group, you will Learn, Lead & Grow.
Company ratings
  • Overall
  • Company & Benefits
    3.2 / 5
  • Culture & Values
    3.3 / 5
  • Career Opportunities
    3.1 / 5
  • Work/Life Balance
    3.3 / 5
  • Senior Management
    3.1 / 5
Company reviews
"Good job, alright time table "
Former EmployeeHandler
Good time table, alrifbt hours, well organised, able to move up, time table well ahead, for sme role the job is good, for calls it can be busy, really busy

"Not bad"
Former EmployeeCustomer Service Representative
It is not a bad job to start out with. They will pay for you to be licensed. The hours will vary though based on campaign selected.

"Excellent customer and the company they have Capital One"
Former EmployeeCustomer Service Representative
The contract they have with Capital one is the best!! I love the customers and i’m definitely going to missed them. Sitel is not worth working for their system to operate with was always down or messing up and they don’t paid you for Tech time when it’s actually on their end.

Current EmployeeTelefonist (m/w/d)
Super Arbeitsklima, immer zuvorkommend. Immer ein offenes Ohr. Wenn noch das Gehalt stimmen würde, wäre alles perfekt.