Customer Service Representative - Specialty
Job description
CVS Health, a Fortune 4 company, has an exciting opportunity in Mount Prospect for a Customer Service Representative working on our Specialty Pharmacy team! The CVS Health Specialty Pharmacy is building a team to support our specialty patients in need of life sustaining medications.

Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage inquiries.

Our pharmacy has a high-energy culture and we're passionate about providing excellent customer service with empathy, while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today. We have a comprehensive training program to ensure your success on the team.

We offer Work from Home flexibility if you meet standards. Work from Home qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure workspace free from distractions. Adherence to HIPAA and governmental compliance is required in this role.

Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule at 11:00am - 7:30pm M-F.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs. We offer a complete PTO package for full time colleagues including 10 paid company holidays.

Our application process is 2 simple steps.
1. Apply online.
2. Take our Virtual Job Tryout to fast track the recruitment process and start your career with CVS!

Required Qualifications
  • 1+ years of Customer Service experience handling and resolving customer needs over the phone
  • 6+ months of high-volume customer service experience working in Windows, Microsoft, or another similar application
  • Comfortable relating to customers in a patient and empathic way that demonstrates a genuine concern for improving their quality of life
  • Willingness to apply for an Illinois Pharmacy Technician licenses before first day of employment

Preferred Qualifications
  • Prefer six months experience handling and resolving a high volume of complex customer needs over the phone
  • Prefer Healthcare work experience and familiarity with benefits, insurance, prescriptions

  • Verifiable High School Diploma, GED, or equivalent

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Company details


Woonsocket, Rhode Island




more than $10B (USD)


Health Care

Company Description
Headquartered in Woonsocket, Rhode Island, CVS Health is a leading American pharmacy, retailer and health care company dedicated to providing the best and most innovative solutions for access to healthcare and pharmaceuticals. CVS operates four major business units - CVS/Pharmacy, CVS/Caremark, CVS/Minuteclinic and CVS/Specialty. In 2014, CVS Health was rated the tenth largest company in the United States by Fortune 500. It's also listed among the Top 50 Employers - Readers' Choice by Careers and the disABLED Magazine in 2014. If you're interested in a retail or health care career that offers market-competitive wages and benefits in a Total Rewards package, CVS Health might be the right fit for you. The company also offers a variety of training tools and resources to help you advance in your career.
Company ratings
  • Overall
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    3.1 / 5
  • Career Opportunities
    3.0 / 5
  • Work/Life Balance
    3.1 / 5
  • Senior Management
    3.0 / 5
Company reviews
"It’s A Okay Job"
Current EmployeeCustomer Service Representative
Great job to have but it can be challenging. Training is 4 weeks and the trainers were great! It is a lot of information to obtain and sometimes can be overwhelming.

"Great community workplace but company treats you as a space filler"
Current EmployeePharmacy Technician
Technicians deserve fair pay. Upper management does not value a dedicated employee. Room to move up. Hardest part of the job, managing the workload. The job overall is easy, once you learn the computer system, it’s very cut and dry.

Current EmployeeManager
I worked with CVS for a short while, and still going strong. So far. Something I have really noted is as common as this saying is; "Management either makes, or breaks your team." You have to be stern, yet you have to allow yourself to see that the unrealistic goals, and short staffing one due to the current state of the world, and also two CVS is being abhorrently stingy with their labor is not humanly possible especially for the pay. Talks going around CVS by Summer 2022 will raise pay to $15 for cashiers, and $16 an hour for shifts, but is it worth it? We don't like it being in charge of a store alone, and our customers certainly do not. Here you'll find over worked/burnt out store managers, and shift leads who don't last that long due to the attitude, and unnecessary bickering of the customers who are bent on getting the best deals, who don't know how to read discount tags- And our superiors. And their superiors. Not my best choice for a career, but at the moment you gotta do what you gotta do.

"Great coworkers, inconsistent managers"
Former EmployeeCashier/Sales
Coworkers are awesome but not enough to help when manager isn't great. Work life balance is alright. Its a good job, under the right management. New company policies make shifts more stressful.