Healthcare Customer Service Expert - $1,000 Sign on Bonus!
Job description
Overview:
As a Healthcare Customer Service Expert, you have the opportunity to be the first point of contact for patients needing home healthcare services. You will be responsible for receiving and responding to incoming calls from providers, referral sources and potential patients by collecting and entering clinical and demographic information into our CareCentrix portal. Typical phone calls range from interactions with customers who need basic information, to assisting those with more complex requests. The more challenging calls can be the most rewarding because you know you are making a difference to a customer or patient that needs your help.

Responsibilities:
This job is for you if:
You are passionate about health care and believe that one of the best ways to do that is by helping improve the quality and access to care in the home.
You enjoy working in a fast-paced environment
You are accurate with strong attention to detail
You have the ability to communicate professionally
You are fun to work with! We take our commitment to patients seriously, but we don’t take ourselves seriously. We are looking for team members who bring joy to the work they do.

Qualifications:
You should get in touch if you have:
High School Diploma or GED.
Minimum 1 year work experience an a Customer Service role
Good computer skills
Great communication and problem solving skills
Value accountability, consistency and engagement through excellent attendance
Excellent customer service through the ability to care for others

What we offer:
Starting Pay for external hires is $16.35/hr - $1,000 Sign on Bonus + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
Advancement opportunities, professional skills training, and tuition Reimbursement
Great culture with a sense of community.

CareCentrix maintains a drug-free workplace.

#IDCC

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
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Company details

Headquarters

20 Church Street, 12th Floor Hartford, CT 06103

Employee

1001 to 5000

Revenue

$1B to $5B (USD)

Industry

Health Care

Company Description
CareCentrix is committed to making the home the center of patient care. We have more than 20 years of experience working with payors and providers to create programs that improve quality and lower costs by allowing patients to heal or age where they want to be: at home. We currently manage care for 26 million members through over 8,000 provider locations. Through advanced analytics, we determine the appropriate site for post-acute care, and provide support and coordination for patients and their families throughout care transitions, including to and from Skilled Nursing Facilities (SNFs) and through Home Health, Home DME, Home Infusion, and Home Sleep services.
Company ratings
  • Overall
    2.8
  • Company & Benefits
    3.1 / 5
  • Culture & Values
    2.6 / 5
  • Career Opportunities
    2.5 / 5
  • Work/Life Balance
    2.7 / 5
  • Senior Management
    2.4 / 5
Company reviews
"The prejudice actions of leadership. "
Former EmployeeClaims Processor
Before work at home. Working in office was a breeze. Carecentrix is a good company to work for. However, it is just the leadership that is prejudice for who they want to succeed.

"Engaged and committed VP who appreciates me, strong connection to meaningful work, growth opportunities"
Current EmployeeWarehouse Lead
VP reminds me of the value of work I do and impact I have on improving lives of our patients and their family members/friends - very good at listening to front line and encouraging each member of our team to do their best and love what we do. I am appreciated and have been promoted 3 times within the 4 years I've been with this company. Lots of new business coming to CareCentrix this summer and I'm excited to continue to grow with such a great company.
Pros:
Cons:

"Excellent Leadership, Extremely rewarding work, Frequent opportunities for advancement, Constant company growth"
Current EmployeeWarehouse Lead
My VP reminds our team every day that we get to improve lives of our patients and others in the work that we get to do - we work together to strengthen the culture and our team's performance and we're making a difference. Fast-paced work environment but one where I feel appreciated and I've been promoted 3 times during the 4 years I've been with this company. My VP and her leadership team have made a huge difference by creating a positive work environment by listening to front-line team members and doing all they can do to improve our process and related patient outcomes.
Pros:
Cons:

"Literally the only good thing is the location. Literally."
Current EmployeeCustomer Service Representative
I have been here a good while. Long enough to make an informed assessment. They are singlehandedly the most negative place I've ever worked. Every day feels like another day in an abusive relationship. I cry every single day I have to be there and every single day management gives me another reason to cry. I am an excellent employee, never absent, never late, never taking too long on breaks. I struggle with self esteem issues so that's why I'm still here.