Customer Service Representative
The Noble Collection1.0
Reston, VA
Job description

The Noble Collection is a licensed creator of finely crafted treasures, prop replicas and collectibles. Product collections include Harry Potter, DC Comics, Game of Thrones and Lord of the Rings and others.

We have an opening for Customer Service Representative who will create a positive customer experience for customers calling in to order our products and who have questions about the products. This position will be a work from home position after the initial on-site training. Candidates should be local to Reston, VA to attend on site meetings etc as needed.

Responsibilities:

  • Receive incoming customer calls
  • Process order and update customer records based on interaction
  • Coordinate customer orders with the scheduling and tracking program
  • Answer any questions the customer may have

Requirements:

  • Experience in a call center or corporate customer service environment required
  • Experience using the computer and software programs including MS Office is required
  • Excellent verbal communication skills are a must
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
  • Flexibility to work some Saturdays during the holiday season
  • Ability to sit and work at a computer for extended periods of time

We are a Covid-19 vaccinated office. All employees must have the Covid-19 vaccination to work here. Any candidates must be Covid-19 vaccinated to be hired.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Profit sharing
  • Vision insurance
  • Work from home

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
We are a Covid-19 vaccinated office. All employees must have the Covid-19 vaccination to work here. Any candidates must be Covid-19 vaccinated to be hired.

Work Location:

  • One location

Work Remotely:

  • Yes

Work Location: One location

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